Refund Policy

Last updated: April 1, 2026

How Refunds Work

Beyond Hub CRM uses Paddle as our authorized payment processor and Merchant of Record. All transactions, billing, and refund requests are handled by Paddle on our behalf. Refund requests are processed in accordance with Paddle's Refund Policy and Buyer Terms, available at paddle.com/legal/buyer-terms. By completing a purchase, you agree to Paddle's terms in addition to ours.

14-Day Withdrawal Right

If you are a consumer residing in the EU, EEA, or UK, you have the right to withdraw from your purchase within 14 days of completing your transaction, in accordance with Paddle's Buyer Terms and applicable consumer law. Please note that this right may not apply if you have started using the product during that 14-day period.

How to Request a Refund

To request a refund, please contact Paddle directly at paddle.net or email us at info@beyondhubhq.com and we will direct your request to Paddle for processing.

Cancellations

You may cancel your subscription at any time. Cancellations take effect at the end of your current billing cycle. You will retain full access to your plan until that date, after which your account will revert to the free plan. Cancellations do not automatically entitle you to a refund of unused subscription time.

Questions

For any billing or refund questions, contact us at info@beyondhubhq.com.